Store & Shipping
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Online Store Walkthrough
From our main site, there are two ways to enter our online Pebble store: by selecting the category you're interested in (Wathes or Accessories) from the top bar, or clicking "Shop All" at the bottom of the main...
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Ordering Pebble
Ordering Pebble What is Pebble? What's the difference between Steel and the original Pebble? Help! I'm having trouble placing my order! Help! I made a mistake on my order! What is your refund policy? Do you hav...
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Pebble Time Accessories
Charging cables Pebble Time Bands Pebble Time Steel Bands Pebble Time Round Bands Charging Cables The Pebble Time collection (including Pebble Time, Time Steel, and Time Round) uses a specially designed ...
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Domestic (USA) Order Shipping
Package information When will my order ship? What email address will the shipping notification come from? How do I track my package? Can I choose another carrier? Help! There's a problem with my shipment! ...
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European Union Shipping
European Union Orders Customs documents Package information When will my order ship? What email address will the shipping notification come from? Where's my package? Can I choose another carrier? Help! There's...
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Customs charges
What is Pebble's declared value? The value and shipping information is printed on a sticker on the outside of the package when your Pebble is shipped. We will not be able to mark them as a gift or undervalue th...
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What is Pebble's privacy policy?
To view Pebble's privacy policy, please click here.
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What's the difference between Steel and the original Pebble?
Pebble Steel is made of premium watch components, including milled stainless steel and Corning® Gorilla® Glass. It runs all the same apps and software as Pebble though! It is completely compatible with the exis...
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Help! I'm having trouble placing my order!
We've noticed that some web-browsers respond better to our order site than others. If you are having difficulty placing your order from Safari or Internet Explorer, please try using an alternate browser. Firefo...
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Help! I made a mistake on my order!
Email address typo If you did not received a confirmation email after placing your order, it is likely due to a typo with your email address. If you think you have entered the wrong email address, please contac...