Why was I charged customs?
We have tried to make sure all international customers are prepared for the possible charges by posting this message on our website during the checkout process: We will not be able to mark them as a gift or undervalue the package.
Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
If you feel you were overcharged for importation, our recommendation is to dispute the charge with the agency charging you. If they refuse to lower the charge and you do not want to pay it, you can reject the shipment and it will be sent back to us. We will be able to refund your order once we receive the package back at our fulfillment center.
How much will customs charges be for my country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.