Troubleshooting
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Update Fail
Occasionally a disruption will interfere with a watch software update and prevent your watch from functioning correctly after the update fails. Should this happen to you, please try these steps: 1. Restart your...
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SOS Screen / Recovery Mode
If your watch restarts and looks like the image on the left, your Pebble has gone into Recovery Mode. How to get out of Recovery Mode Open your phone's Bluetooth settings. If you see your Pebble listed...
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Screen Issues
If you are experiencing display problems on on your screen (static lines, dead pixels, etc), please try doing a factory reset on the watch first, to resolve any potential software-related cause. To restore yo...
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Buttons
If any of your buttons are not functioning properly, please email our Support Team at order@pebble.com. Additional information to include: A brief description of the issue Attach a quick 10-15 sec...
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Backlight
First, please check your backlight settings to make sure everything is correct. From the Main Menu, go to Settings, then Display, and make sure that your Backlight is set to "On" or "Auto" and that your Motion ...
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Vibrating motor
First, please make sure that your settings are configured properly for your vibrating motor. From the main menu, select Settings, then Notification, and make sure that Vibration option at the bottom of the menu...
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Accelerometer Issues
First, please first make sure that your motion backlight is enabled. To do this, please go to Settings, Display, and then Motion Backlight. If your settings are configured correctly, please try letting the batt...
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Magnetometer (Compass) Issues
If your magnetometer isn't showing accurate readings, the best course of action is to leave the compass app open so that it can gather more data and calibrate properly. Calibration is expedited and improved by ...
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Boot Loader Failure - Error Code
If you receive this screen when you first start your Pebble, you have encountered a Boot Loader Failure. The individual code will change depending on the cause. If you see an error like this, please try the fol...
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Not Charging / Not Turning On
If you believe that you have an issue with your charging cable or charging port, we have a few troubleshooting suggestions that may solve your problem. Please be sure to give it enough time to charge and turn ...