Vibrating motor
First, please make sure that your settings are configured properly for your vibrating motor.
From the main menu, select Settings, then Notification, and make sure that Vibration option at the bottom of the menu is enabled.
If everything is set up properly and you are still experiencing your issue, please Contact Support.
Information to include:
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Has the vibrating motor worked at all since you received Pebble? If so, approximately how many times
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Are there only certain circumstances when it doesn't work? If so, what are they?
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If you reboot Pebble (simultaneously hold the back and select buttons for 10-seconds) and then send a test Ping from your connected Pebble app, does the watch vibrate?