Store & Shipping
-
EU - Can I choose another carrier?
No, European Union orders only ship with UPS. However, you will have a choice between standard or express shipping options. Standard shipping takes 2-3 business days, while express shipping is 1-2 business days...
-
EU - Help! There's a problem with my shipment!
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have ...
-
Rest of World - Customs Charges
The declared value of packages will reflect what you paid for your order. The value and shipping information will be printed on a sticker on the outside of the package. We will not be able to mark them as...
-
Rest of World - Help! There's a problem with my shipment!
If there's an issue with your package, please email our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have st...
-
My country is missing
At the very top of the GetPebble.com checkout page, the first step asks, "Where is this being delivered?" The default selection is the United States. If your shipping address is within the European Union, ...
-
Address Typo
After you place your order, there is a 30-minute window during which you are able to edit your shipping address from the online confirmation page. You are automatically redirected there you submit your order. I...
-
Zip / Postal Code Error
Please be sure to use the English translations for your shipping and billing addresses. Unfortunately, if you use non-western characters, the order may not process properly. Please also avoid using numbers that...
-
Email Typo
If you did not received a confirmation email after placing your order, it is likely due to a typo with your email address. If you think you have entered the wrong email address, please contact our Support Team....
-
Wrong color or quantity
If you notice an error or change your mind after placing your order, please contact our Support Team as quickly as possible. We may still be able to correct it if we know about the mistake before the order is ...
-
Payment Problems
There are several reasons that a payment may be declined. First, please make sure that you're using one of our accepted forms of Payment. For orders shipping within Germany, payment can be submitted via Visa, M...