Zip / Postal Code Error

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Please be sure to use the English translations for your shipping and billing addresses. Unfortunately, if you use non-western characters, the order may not process properly. Please also avoid using numbers that require extensions; letters and special characters may also prevent orders from processing.

Zipcode and address errors often occur when a separate billing address is not noted. As illustrated below, there is a checked option at the bottom of the shipping address that says "BILLING ADDRESS AND SHIPPING ADDRESS ARE THE SAME." If this is not the case, please uncheck that box to reveal the billing address section, and fill in the proper details.


 

If you have entered the correct information in the appropriate areas and are still receiving an error, please take a screenshot and email it to our Support Team.


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