Store & Shipping
-
Online Store Walkthrough
From our main site, there are two ways to enter our online Pebble store: by selecting the category you're interested in (Wathes or Accessories) from the top bar, or clicking "Shop All" at the bottom of the main...
-
Ordering Pebble
Ordering Pebble What is Pebble? What's the difference between Steel and the original Pebble? Help! I'm having trouble placing my order! Help! I made a mistake on my order! What is your refund policy? Do you hav...
-
Domestic (USA) Order Shipping
Package information When will my order ship? What email address will the shipping notification come from? How do I track my package? Can I choose another carrier? Help! There's a problem with my shipment! ...
-
European Union Shipping
European Union Orders Customs documents Package information When will my order ship? What email address will the shipping notification come from? Where's my package? Can I choose another carrier? Help! There's...
-
Customs charges
What is Pebble's declared value? The value and shipping information is printed on a sticker on the outside of the package when your Pebble is shipped. We will not be able to mark them as a gift or undervalue th...
-
What is Pebble's privacy policy?
To view Pebble's privacy policy, please click here.
-
What's the difference between Steel and the original Pebble?
Pebble Steel is made of premium watch components, including milled stainless steel and Corning® Gorilla® Glass. It runs all the same apps and software as Pebble though! It is completely compatible with the exis...
-
Help! I'm having trouble placing my order!
We've noticed that some web-browsers respond better to our order site than others. If you are having difficulty placing your order from Safari or Internet Explorer, please try using an alternate browser. Firefo...
-
Help! I made a mistake on my order!
Email address typo If you did not received a confirmation email after placing your order, it is likely due to a typo with your email address. If you think you have entered the wrong email address, please contac...
-
What is your refund policy?
Pebble has a 30 day refund policy for all orders placed through getpebble.com. If you are not satisfied with your Pebble for any reason, simply email order@getpebble.com for return instructions and a refund.