Help! I'm having trouble placing my order!
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Cannot select your country
At the very top of the GetPebble.com checkout page, the first step asks, "Where is this being delivered?"
The default selection is the United States. If your shipping address is within the European Union, you will need to select the second option (European Union). If you are located outside of the US and EU, please choose the third "Rest of World" option. If you are not in the correct section, you will not be able to pick your country from the drop-down.
These divisions are based on where we have storage and distribution facilities. If you place your order with the wrong country selected, we will not be able to correct the error since they need to go to separate fulfillment centers. Your order will stall and need to be cancelled and re-ordered. If you have made an error placing your order, please contact our Support Team to let us know.
Special note for US Minor Outlying Islanders: please order from the Rest of World section.
If the payment was declined:
There are several reasons that a payment may be declined.
First, please make sure that you're using one of our accepted forms of Payment. For orders shipping within Germany, payment can be submitted via Visa, MasterCard, AmEx, or PayPal. For orders to all other countries, we accept Visa, MasterCard, AmEx, Discovery, JCB, and Diners Club credit cards.
If you are using one of the approved cards and still receiving a payment error, please check with both your bank and credit card company to make sure that they have not put a hold on the transaction. If they have not interfered with the payment, please email order@getpebble.com and let us know that you've tried the suggestions above and are still receiving a payment error.
Zipcode or address error:
Please be sure to use the English translations for your shipping and billing addresses. Unfortunately, if you use non-western characters, the order may not process properly. Please also avoid using numbers that require extensions; letters and special characters may also prevent orders from processing.
Zipcode and address errors often occur when a separate billing address is not noted. As illustrated below, there is a checked option at the bottom of the shipping address that says "BILLING ADDRESS AND SHIPPING ADDRESS ARE THE SAME." If this is not the case, please uncheck that box to reveal the billing address section, and fill in the proper details.
If you have entered the correct information in the appropriate areas and are still receiving an error, please take a screenshot and email it to our Support Team.