Troubleshooting
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Finding Updates
What software version are you using? Update your watch Update the Pebble App What software version are you using? Launch the Pebble mobile app. Tap the three dots in the upper right corner to rev...
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Hardware Troubleshooting
To help protect your purchase, Pebble offers a one-year limited warranty for all of our watches. You can view the details of our Warranty here. If you are experiencing a physical / hardware problem with your P...
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iOS 9.3 Pairing Difficulty
Customers running iOS 9.3 and 9.3.1 may experience a connection issue related to the recent iOS update. Versions of iOS 9.3.2 and up have resolved the issue, so if you experience connection or updating issues p...
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Not Charging / Not Turning On
If you believe that you have an issue with your charging cable or charging port, we have a few troubleshooting suggestions that may solve your problem. Please be sure to give it enough time to charge and turn ...
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SOS screen
If your watch restarts and looks like either of the images above, your Pebble has gone into Recovery Mode. How to get out of Recovery Mode Press and hold the Down button (bottom right) until an...
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Scratches or wear and tear
While the Pebble Time smartwatch is designed to resist scuffs and scratches, impact with material harder than that of the watch can result in permanent scratching or marking. In some cases, markings on the wa...
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Time Round Screen Alignment
The displays for Pebble Time Round smartwatches are calibrated at our factory. However, we've also included a calibration tool within your watch settings that can adjust your screen position until it's right fo...
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Error Codes
If your watch is displaying an error code beginning with "FE", please locate the code in one of the headers below for troubleshooting instructions. $(function() { $( "#accordion" ).accordion(); }...
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Reboot
If Pebble becomes unresponsive or is not showing the changes that you have recently made, please try rebooting it to see if that solves the issue. To reboot Pebble, simultaneously holding the Back and Select b...