iOS - Troubleshooting

First, please make sure that the following is true:

• Your phone is connected to the internet via a data plan or wifi. 

• You have the latest Pebble app. You can install the newest app by going to the iTunes App Store.

• You have tried restarting your phone and rebooting Pebble (simultaneously hold the back, up, and select buttons for 10 seconds).

  

- Your Bluetooth is turned ON on your smartphone and Pebble.

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• Pebble is paired with your smartphone. To check, open the Pebble app, tap menu button in the top left. See the status listed in the top left beneath your Pebble Identifier.

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• Your Pebble has the latest firmware. From the main menu of your Pebble app, tap Support. Then tap the "Check for Updates" button at the bottom of the screen.

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As a result, there are four possible connection statuses that will show on your iPhone:

• Pebble XXXX Connected [original BT connection]; Pebble-LE XXXX [BT LE] Not Connected

• Pebble-LE XXXX Connected; Pebble XXXX Not Connected

• Both are Connected

• Neither are connected

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Pairing with Bluetooth LE must happen within your Pebble app first; you will not be able to set it up through the iOS Settings.

Please be sure to have the classic and LE Bluetooth connected at all times. Disconnecting the classic BT connection will prevent you from receiving certain notifications.

If you are having difficulty pairing, please forget any listed pairing from each device. Your attempts to connect on your iOS device may be blocked by a previous pairing trying to re-connect or perhaps, a severed connection that did not fully register on one of the devices.

Unpair Devices

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​To unpair devices, follow this path on your Pebble:
Main menu -> Settings -> Bluetooth -> [Device’s name] -> Forget. 

To unpair Pebbles on your iOS device, go to Settings -> Bluetooth -> tap the icon to the right of your listed Pebble -> Forget this Device. 
Repeat same process for the Pebble-LE XXXX pairing.


 

To make sure that your previous connection has been fully severed, please restart each device. To reboot Pebble, please press and hold the Back, Up, and Select buttons (simultaneously) for 10-seconds.
 

Once you have successfully unpaired and restarted each involved device, please try your pairing again.

If you would like to confirm your connection, you can send test notifications.

If the settings listed under the Try Me First section of this page are correct and you still cannot connect to Pebble after unpairing and re-pairing the device, please uninstall your Pebble app  and re-download it .

Occasionally Pebblers experience trouble updating their app or watch firmware when a new version is released. If you have encountered this problem, please try the following:

• Force the Pebble iOS app to close

• Turn "OFF" the Bluetooth settings on your iOS device (Settings >> Bluetooth)

  

• Reboot your iOS device

• Turn off the Bluetooth settings on your Pebble ​(Main menu >> Settings >> Bluetooth)

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• Reboot Pebble (simultaneously hold the Back, Up, and Select buttons for 10-seconds)

• The reboot should automatically turn your Bluetooth on again, but please double check. Turn the Bluetooth "ON", if it is not already (Main menu >> Settings >> Bluetooth)

  
   

• Turn Bluetooth back "ON" for your iOS device

  

   

• Relaunch your Pebble app , connect your watch to your phone, and try the update again.

If it still does not work, please contact support using your Pebble app. Include as much detail as you can: at what point it failed, any error messages, whether you've ever successfully updated Pebble's firmware, etc.

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iOS 8 Call Notification are not Coming Through
After the iOS 8 update, a bug was discovered with incoming call notifications. We have contacted Apple to let them know about the issue, so they are aware and working on it.

In the meantime, we recommend visiting this page from Apple's Support Site.

If that does not work, please try signing out and back into your iCloud account. For instructions, please click here.

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Next, visit the Notification Center on your phone by going to Settings >> Notifications to ensure each type of notification you'd like to receive is turned on.

Starting with Messages as an example, go to Settings >> Notification Center >> Messages. Confirm the option to "Show in Notification Center" is set "On".

Please also make sure the slider for "Show on Lock Screen" is in the "ON" position.

Repeat the same steps for call notifications by selecting Settings >> Notification Center >> Phone.

Please also make sure that there is enough free space on your device, otherwise notifications may not flow through. Freeing a couple gigs of space (if possible) should improve notification delivery.

For more information about setting up your iOS Notifications, please click here.

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Duplicate Notifications
The duplicate notifications on iOS can occur when the Apple Notification Center Service, which is responsible for pushing notifications to third-party devices, sees notifications that are unread in the notifications tray.

This can be address by pulling down from the status bar at the top of the iPhone display, and then clearing the older notifications from the tray. Additionally, users running iOS 8 and the latest Pebble software will be able to dismiss notifications from their phone and watch simultaneously by pressing the Select button when the message appears on your Pebble.

However, we are aware of the issue and are working on a duplicate notifications filter for a future update.

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My Music Controller Is Not Working
​If your Pebble is properly paired and connected with your iOS device but the Music app is not connecting with your playlist, it is usually because the Music player is not the most recent or active media player.

For example, if you recently played a video you captured on your iPod and did not close the Photos app, that is what your Music app considers the most recent media and is controlling that instead. It will also control movies, TV shows, and Podcasts from your Video section.

To make your Music list the default for the Pebble’s Music app again, simply open the player and start your preferred playlist.

If you are still having trouble with your Music app after trying the suggestion above, please Contact our Support Team through your Pebble mobile app.