Android Notification Troubleshooting

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Trouble Receiving Notifications
Trouble Using Voice
No Vibration from Notifications
Calendar Notifications

Trouble Receiving Any Notifications
There are two common issues that can keep notifications from getting to your watch: the phone’s settings and the bluetooth-phone connection.  To fix these issues, please take the following steps:
  1. On your phone, open the notifications drawer and swipe left or right on the Pebble app to close it
  2. Open your phone’s Settings then go to Accessibility.
  3. If Pebble is listed and says Off - tap on Pebble, then tap the switch and select OK.
  4. Reopen the Pebble app, and open the ‘Notifications’ tab (has a bell image).  Select “View all apps” and make sure none of the apps you want notifications from have their notifications turned off.
If you’re still having trouble receiving notifications, don’t worry yet--resetting the bluetooth connection normally fixes any remaining issue:
  1. Open your phone’s Settings and tap ‘Bluetooth’
  2. Tap the ‘gear’ next to any Pebble devices and forget the devices
  3. Restart your phone by pressing and holding the down button. Select “Restart” if available, else select “Power off”, wait 10 seconds, then press and hold the power button to restart.
  4. On your watch, press and hold the back and select (middle) buttons until the Pebble logo appears.
After the phone and watch have started up again, you’re almost done! Just a couple more steps:
  1. Open your watch’s menu, select ‘Settings’ and then ‘Bluetooth’
  2. Select your phone’s name and forget the phone
  3. Finally, reopen the Pebble app and tap ‘Connect’ to reconnect your phone

Trouble Using Voice
If you’ve started having trouble replying to SMS messages with voice, or using the Send Text app, please first check that you have Android Wear installed:
  • The Wear app doesn’t need to be active, setup, or connected to a Pebble smartwatch - it just needs to be installed.
  • If you have previously paired an Android watch to the Android Wear app, this watch will need to be “forgotten” from the app.
Please take the following steps to fix your voice feature:
  1. Open the Pebble app, and tap the menu in the upper right corner
  2. Scroll to ‘Collect usage logs’ and make sure it’s toggled on (orange)
Battery saver mode disables some features needed for voice replies.  Please make sure battery saver mode is turned off.
  1. On your phone, open settings
  2. Tap ‘Battery’ under ‘Device’
  3. Tap the menu in the upper right corner, and tap ‘Battery saver’
  4. Make sure ‘Battery saver’ is off
When using voice texting features, it’s important to keep the microphone within 12-18 inches of your mouth and to speak slowly and clearly.

No Vibration from Notifications
If your watch no longer vibrates when it displays notifications, there are a few quick fixes that should correct the problem for you.
First, check to see if Quiet Time (which allows you to disable notification vibrations) is turned on:
  1. Open your watch menu, and select ‘Settings’
  2. In your settings, scroll to and select ‘Quiet Time’
  3. Make sure ‘Manual’ is set to ‘Off’
If this doesn’t solve the issue, resetting the watch usually fixes the issue (note: please first plug in the watch if your battery is below 50%):
  1. Open your watch menu, and select ‘Settings’
  2. Scroll to and select ‘System’
  3. In ‘System’ scroll down to and select ‘Factory Reset’
  4. On your phone, open ‘Settings’ and tap ‘Bluetooth’
  5. Once your watch is restarted, open the Pebble App and tap the ‘Connect’ prompt to reconnect the phone and watch

Calendar Notifications
Trouble receiving calendar notifications is usually related to phone permissions. Some formats of calendars aren’t supported, but the majority are.  If you’re not getting calendar notifications or the events aren’t showing up in your Timeline, please check the following:
  1. On your phone, open ‘Settings’
  2. Under ‘Device’ tap ‘Apps,’ then scroll down to ‘Pebble’
  3. Tap ‘Pebble’ and then ‘Permissions’
  4. Make sure ‘Calendars’ permission is toggled on (green)
Once calendar permission is enabled, open the Pebble app on your phone to finish setup:
  1. Open the Pebble app, and tap on the Calendar app
  2. Make sure ‘Timeline pins’ and ‘Timeline notifications’ are toggled on (orange)
  3. Tap ‘Settings’ and make sure any calendars you want on your watch are checked

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