iOS Pairing Issues - Pebble 2 & Time Round

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If you have never paired your Pebble before, please follow our Getting Started guide.

Before following the instructions below, please double check the following:

  1. Your phone's Bluetooth is turned on.

  2. Your Pebble's Bluetooth is turned on.

  3. Your Pebble 2 or Time Round watch has been placed on top of your phone during the pairing process, as pictured below.


  4. Your Pebble app is up to date.

  5. Your phone has data or is connected to the internet if you need to download an update for the app or your watch firmware.

Paired vs Connected
Paired, but not connecting
Unpairing Pebble Time
Re-Pairing Pebble Time

Paired vs Connected

Pairing is a security feature of Bluetooth where you confirm the identity of your Pebble Time and grant it permission to communicate with your phone. Once successfully paired, your Pebble Time will be able to connect to your phone without repeating the pairing process (unless the pairing is removed). 

When you connect your watch with your phone, you are forming an active link between them to exchange information. Both devices are active, and lending or borrowing live data. You cannot be connected without being paired -- i.e. your Pebble Time must be approved by your phone before it can access any information.
You will need to re-establish the connection between your Pebble Time and iPhone with every new session.


Paired, but not connecting
Launch your Pebble Time iOS app 
If your Pebble Time is showing Disconnected in the top left of the app, first try turning off the bluetooth for both your phone and smartwatch, then turning it on again. Your app should automatically reconnect them.

If your Pebble Time still does not connected, there will be a banner saying "Tap to connect your Pebble" at the bottom of the My Pebble section of your app. Tap it to be taken to the page to try the connection again. 

Place your watch on the screen and it will automatically connect.

If the mobile app is having difficulty finding your watch, or the connection is severed on one device but not the other, you will need to unpair and try again. Instructions to unpair can be found below.

If your watch has not previously been paired with your phone, you will need to confirm on your phone and on the watch itself that you would like these two devices paired.

Pebble should then automatically connect to your iPhone.

Unpairing Pebble Time

If you have already paired Pebble with one or more devices, your attempts to connect on your iPhone may be blocked by a previous pairing trying to re-connect or if a severed connection did not fully register on one of the devices. Please unpair / forget the pairing from each device.

To unpair devices, follow this path on your Pebble Time: Menu > Settings > Bluetooth > [Device’s name] > Forget.

To unpair Pebbles on your iOS device, go to Settings > Bluetooth > tap the information icon to the right of your Pebble > Forget this device.

Check to see if there is a BT LE for your Pebble and be sure to forget both Pebble XXXX and Pebble-LE XXXX pairings.

To make sure that your previous connection has been fully severed, please restart each device. To turn off your Pebble Time follow this path on your watch: Main menu > Settings > Bluetooth > System > Shut Down. To start it up again, hold the Back button (on the left side) for 3-5 seconds until the Pebble logo appears.


Once you have successfully unpaired and restarted each involved device, please try your pairing again.


Re-Pairing Pebble Time

Launch your Pebble app .
If you are not paired with your watch, you should be taken to a page to select which Pebble you have. Tap on the image of your watch.

If you are not brought to that page upon launch, tap
the banner saying "Not connected. CONNECT" at the bottom of the screen

The Pebble mobile app will automatically begin searching for nearby Pebbles. Place your watch on your phone. Once the app has found it, confirm the pairing on your iPhone and on your watch.

If your phone is still not pairing or connecting, please double check that the settings are correct and BT is turned on.

For Pebble, the path from the menu is Settings > Bluetooth, and make sure that it is showing "Now Discoverable."

From the home screen on your iPhone go to Settings and make sure that Bluetooth is showing "On". If not, tap it and move the switch to the one position (to the right with green showing).

If those settings were correct and you still cannot connect to Pebble, please:

  1. Factory Reset your Pebble Time by going to Settings > Bluetooth > System > Factory Reset.

  2. Uninstall your Pebble app  and re-download it from the App Store. Make sure that the settings listed above are still enabled, and try your pairing again, using the instructions found here.

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