Not Charging / Not Turning On
If you believe that you have an issue with your charging cable or charging port, we have a few troubleshooting suggestions that may solve your problem.
Please be sure to give it enough time to charge and turn on; occasionally, after a depleted battery, Pebble Time may take a while to wake up. We recommend charging Pebble Time for at least 3 hours and then trying to turn it on again by holding the Back button on the left side for 5-10 seconds. It also helps to try turning it on at least once while connected to the cable and once while it is detached.
Be sure to try multiple ports and outlets if Pebble Time does not initially indicate that it is charging, as some USB chargers (especially those with batteries built in, or those designed to charge iOS devices) will not reliably charge the Pebble Time, as it draws such little power.
If your cable is still not connecting properly with your Pebble Time, please try the following:
Polish the metal charging stations on the cable and on Pebble Time to make sure that there is not a coating or substance preventing the magnetic connection. You can use a pencil eraser to deoxidize and polish them.
Clean all four of the contacts up with (90% or higher) rubbing alcohol.
The charging cable's contacts are spring loaded pins. Depress each of them and make sure that they are popping back smoothly up to the same height relative to each other.
If the cleaning did not help, please Contact Support and we can set you up with a replacement cable. Please let us know that you have tried the troubleshooting from this page, and anything of note that may be a contributing factor. For example, are the pins or cable misaligned? Are there only certain circumstances when it doesn't work?
If you believe that the cable works but your Pebble Time is still not turning on (ie. there is an issue with the software on the Pebble), please Contact Support through your Pebble Time mobile app so that our Support Team receives the data logs they need to diagnose the issue and prevent it from happening to anyone else.