Android - Update Fail

Last Updated - Feb 05, 2015 02:59PM PST

Occasionally a disruption will interfere with a watch software update and prevent your watch from functioning correctly after the update fails. Should this happen to you, please try these steps:
1. Restart your mobile device.
2. Before doing anything else on your device, open the Pebble app and confirm that your watch is connected.
3. Wait for a minute, so that background tasks can complete.
4. Try to update the watch software again.

If this does not work please try setting up the Pebble with your device from a clean slate:

1. Start with a clean slate.

   • Exit the app on Android.

   • In your phone's settings, go into the Bluetooth menu to view your paired Bluetooth devices.

   • Forget any devices that are currently paired with your phone, including both Pebble connections (Pebble XXXX and Pebble-LE XXXX).
     Tap or hold the listed device name until your device gives you the option to "Unpair".

     

   • Turn the Bluetooth settings to "OFF" on your phone

       

   • Reboot your Android.

   • Turn the Bluetooth setting to "ON" on your phone.

     

   • Turn off the Bluetooth settings on your Pebble.
     ​(Main menu >> Settings >> Bluetooth)

     

   • Reboot Pebble by simultaneously holding the back, up, and select button for 10-seconds.

   • The reboot should automatically turn your Bluetooth on again, but please double check. Turn the Bluetooth on if it is not already. 
     (Main menu >> Settings >> Bluetooth)

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2. Launch the Pebble app .

3. Sign in to your account if prompted, and make sure that Pebble is properly paired and connected with your device. Instructions can be found here.

4. Make sure that you are in an area that has a strong reception or wifi signal.

5. Try the update again. If you want to trigger the update yourself, in your Pebble mobile app, go to Support and then tap the orange "Check for Updates" button at the bottom of the screen.
   Please be sure to note any odd behaviour so that you can give a detailed description if the update should fail again.

   • -At what point did the update fail? Near the end? Mid-way? Didn't even start?

   • -What were the respective screen messages that you received from your device and from Pebble when the update failed?

   • -Is this the first time that you have attempted an update or have you successfully completed one in the past?

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6. If unsuccessful, please use the Contact Support option in your Pebble app.